Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at wenli@wenlih.com. Please note that returns must be sent to the following address:
100, AVENUE KLEBER, 75116, PARIS

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at wenli@wenlih.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-off Period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order for any reason and without justification within 14 days. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to exercise your right of withdrawal
To exercise your right of withdrawal, you can use the withdrawal button available on our online store. You will need to provide your name and your order reference number. A confirmation will be sent to you by email promptly.

You may also contact us directly at: wenli@wenlih.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 14 calendar days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If you haven't received your refund within 21 days of your return being approved, please contact us at wenli@wenlih.com.